Shipping policy
At Bisar, we take great care in preparing and delivering each order with the attention and precision deserving of a luxury fashion house. Please review our shipping guidelines below to ensure a seamless and informed experience.
Order Processing
Each Bisar piece is inspected, prepared, and packaged with intention.
• Orders are processed within 5 business days of purchase, excluding weekends and holidays.
• Orders placed after 6 PM EST will begin processing the following business day.
• Once your order has shipped, you will receive a confirmation email with tracking details.
• During high-volume periods — including new releases, promotions, and holidays — processing times may be extended.
Domestic Shipping (United States)
We offer multiple delivery options to accommodate your timeline.
Standard Shipping
• Estimated delivery: 3–5 business days after shipment
• Rates are calculated at checkout based on destination and order weight.
Expedited Shipping
• Estimated delivery: 1–2 business days after shipment
• Rates are displayed at checkout.
Complimentary Shipping
Bisar offers free standard shipping on all U.S. orders over $100 (after discounts, before taxes).
Order Tracking
Once your order departs our facility, you will receive a tracking number to monitor its journey.
Please allow up to 24 hours for tracking updates to appear on the carrier’s website.
Shipping Delays
Delivery timelines are provided as estimates and may be impacted by:
• Weather conditions
• Carrier delays
• Peak seasons and holidays
• Unforeseen logistical interruptions
While these delays are outside our control, Bisar will always strive to keep you informed of any significant changes to your shipment status.
Shipping Address Accuracy
To ensure successful delivery, please review your shipping address carefully at checkout.
• Bisar is not responsible for orders shipped to incorrectly entered, incomplete, or outdated addresses.
• Address modifications cannot be guaranteed once an order has entered processing.
If assistance is needed, contact us at info@bisarofficial.com immediately after placing your order.
Lost or Stolen Packages
Once a package is transferred to the shipping carrier, it becomes their responsibility.
• Bisar is not liable for lost, stolen, or misdelivered packages.
• If tracking indicates "Delivered" but you have not received your order, we recommend:
◦ Checking with neighbors or household members
◦ Confirming your shipping address
◦ Contacting the carrier directly to open a claim
Our team is happy to assist you in this process.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
After review, we will assist with a replacement or store credit, depending on availability.
Local Pickup
BISAR does not currently offer local pickup.
Need Assistance?
For all shipping inquiries, please contact us at:
At Bisar, every detail matters — from craftsmanship to delivery. Thank you for choosing pieces that move with confidence, elegance, and intention.