Refund policy
At Bisar, each piece is curated with intention, craftsmanship, and care. We hope you adore your purchase. However, if something isn’t quite right, eligible items may be returned for store credit only. Please review our return guidelines below to ensure a smooth experience.
Return Eligibility
To maintain the integrity and quality of our garments, returned items must meet the following criteria:
• Returns must be initiated within 5 days of the delivery date.
• Items must be unworn, unwashed, unaltered, and in their original condition, with all Bisar tags attached.
• Items showing signs of wear, damage, deodorant, fragrance, or makeup marks will not be accepted.
• Sale, promotional, and clearance items are final sale and not eligible for return.
How to Initiate a Return
1. Contact Us
Email info@bisarofficial.com within 5 days of receiving your order.
Please include your order number and the item(s) you'd like to return.
2. Return Authorization
If your return meets our eligibility requirements, you will receive a Return Authorization (RA) along with shipping instructions. Unauthorized returns will not be accepted.
3. Ship Your Item(s)
Customers are responsible for return shipping costs.
We strongly recommend using a traceable, insured shipping method, as Bisar cannot accept responsibility for lost or damaged return shipments.
4. Receive Your Store Credit
Once your return is received and approved after inspection, a non-expiring store credit will be issued in the form of a digital gift card or credit code. Store credit may be applied toward any future BISAR purchase.
Non-Returnable Items
For hygiene and quality reasons, the following items are final sale and cannot be returned:
• Items marked Final Sale
• Intimate apparel (including lingerie and swimwear)
• Accessories (jewelry, hats, scarves, hair accessories, etc.)
• Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery at info@bisarofficial.com with photos and your order number.
After review, we will offer an exchange (if available) or store credit.
Important Notes
• Bisar does not offer refunds to the original form of payment.
• Shipping costs are non-refundable.
• Store credit cannot be redeemed for cash or transferred to another customer.
• Bisar is not responsible for lost, stolen, or unclaimed packages.
Questions?
Our team is here to assist you. For all return inquiries, email info@bisarofficial.com
Thank you for choosing Bisar — where luxury meets intention, and every piece is made to elevate your confidence.